Multidimensional SME Performance Evaluation: Upgrading to Data Warehousing & Data Mining Techniques
نویسندگان
چکیده
We present a fully implemented expert diagnostic system which evaluates the performance of SMEs on a benchmarking basis. The system has been in use for several years and has gone through a constant and quite challenging evolution in order to meet both the needs of research and the production of benchmarking reports. We discuss why we decided to upgrade our system with data warehousing and data mining techniques. At the time of writing, we are about to activate the new data warehouse and start our experimentations with data mining techniques—newest results will be available when the conference will be held. We think data warehousing and data mining will allow us to significantly extend our knowledge on SMEs, and further improve our performance evaluation model.
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